1) The product is defective or has been damaged during transport:
In the event of a defect in the product, the user can return it, assuming RIBERO SAT the shipping costs that are generated by the delivery of the product and by the return thereof. RIBERO SAT will return the replaced product at no additional cost to the customer. You should only communicate your incident to ribero@riberosat.es.
In the event of significant and visible damage produced in the packaging of the goods during transport, the customer is strongly recommended to note the incidents on the carrier's delivery note (it is even recommended to take a photo) and to let us know. inform at ribero @ riberosat. is ASAP.
2) Withdrawal:
In accordance with the provisions of Spanish law, the customer has a right of withdrawal, by virtue of which he can return the product received if he finds that it does not meet his expectations.
The exercise of this right can be effective within a maximum period of 14 DAYS of receipt.Due to the nature of the products sold on this site, the buyer who wishes to exercise his right of withdrawal must not open or unseal the product, so that it remains fit for use.
In the event that the buyer has opened the product, this right of withdrawal will not apply according to the exclusions contained in article 103 of Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the general law for the defense of consumers and users and other complementary laws modified by art. 28 of Law 3/2014, of March 27, in paragraph e).
The refund of the amount of the purchase will be made once the condition of the goods has been verified and will be made by the same means of payment used for the payment of the order and, in any case, within a maximum period of 14 calendar days to be calculated since RIBERO SAT has effective knowledge of the shipment of the goods by the buyer or, in the event of non-knowledge, of receipt at RIBERO SAT of the returned product (s).
Return costs arising from the exercise of the right of withdrawal, such as shipping costs, will be borne by the buyer.
To exercise his right of withdrawal, the buyer can do so by one of the following means:
- By sending an email to our email address ribero@riberosat.es.
This right of withdrawal will not apply according to the exclusions contained in Article 103 of Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and of other complementary laws modified by art. . 28 of Law 3/2014, of March 27, in its paragraphs:
- e) "the supply of sealed goods which are not suitable for return for reasons of health protection or hygiene and which have been unsealed after delivery ".
GENERAL WARRANTY FOR ALL PRODUCTS
Unless proven otherwise, it will be understood that the products are in conformity with the contract provided that they meet all the requirements expressed below:
1.-They comply with the description made by the seller and present the qualities of the product that the seller has presented to the consumer and the user on the site.
2.- Suitable for the uses for which products of the same type are ordinarily intended.
3.-Present the quality and the usual advantages of a product of the same type that the consumer and the user can reasonably expect, taking into account the nature of the product.
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